Shipping Methods
To-Door
Our delivery partners will deliver your crate as close to your door as possible. Due to the nature and size of the package, if your front entry has stairs, they will place it either at the base of your entry steps or in your driveway. As our Reformers arrive mostly assembled, we recommend that you unpack the crate and carry your Reformer inside. We will provide you with easy-to-follow video tutorials to complete the final steps of setup.
Shipping Timelines
Reformers and Accessories (if in stock) will be shipped within 2 business days of placing your order.
Our delivery partners will provide you with updates once your order is on its way so that you can track its progress.
Should your reformer be on preorder, please refer to your order confirmation for a guide to the expected arrival of your order and we will keep you updated with any information you need closer to this date.
Please Note shipping information cannot be updated or changed once an order has been fulfilled and shipped from our warehouse. Please make sure all information under shipping is correct before finalizing your order.
Processing & Delivery Times
Preorder products are made to order, and delivery times vary based on the selected color variant:
• Basic Color ( As Picture): Estimated delivery within 6-8 weeks.
• Other Color Variants: Estimated delivery within 8-10 weeks.
These timeframes include production and shipping. Once your order has been shipped, you will receive an email confirmation.
Shipping Destinations
Currently, we only ship to the following countries, where customers can directly purchase from our website:
United States, United Kingdom, Ireland, Netherlands, Australia, France, Germany, Italy, Spain, Mexico
If you’re located outside these countries, you can request a quote through the form on the product page, and our sales team will get in touch with more details
Shipping Costs & Discounts
Shipping costs are automatically calculated at checkout based on the order value and destination.
We also offer the following shipping discounts for online purchases in the countries listed above:
• Free shipping for orders over $5,000
• 50% off shipping for orders over $2,500
• 30% off shipping for orders over $1,000
Taxes, Duties, and Import Fees
Please note that prices displayed on our website do not include any applicable taxes, import duties, customs fees, or other charges that may be imposed by your local government.
Buyer’s Responsibility: Customers are solely responsible for paying all applicable import duties, taxes (including VAT, GST, sales tax), brokerage fees, and any other charges required by the customs authorities in the destination country.
Different Country Policies: Each country has its own import regulations. For example:
European Union (EU): VAT and customs duties may be charged on imports depending on order value.
United States: Orders under a certain threshold may be duty-free, but higher-value shipments may incur customs duties or state taxes.
Australia, Canada, UK, and Other Regions: Goods and Services Tax (GST), Value-Added Tax (VAT), or import duties may apply according to local laws.
Carrier Collection: In many cases, the courier (DHL, FedEx, UPS, etc.) will contact you directly to settle these fees before delivering the package. Failure to pay may result in delays, package returns, or additional costs, which are also the buyer’s responsibility.
By placing an order, you acknowledge and agree that all taxes, duties, and fees arising from international shipments are payable by you, the buyer.
Shipping Information
Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.
We do not ship to a P.O. Box or APO/FPO/DPO addresses.
Need Assistance?
If you have any questions regarding delivery times, shipping, or international quotes, feel free to contact us here:
📩 Contact Us